Customer Service Representative
Customer Service
The customer service person will be expected to deal directly with customers using a variety of contact methods. This position utilizes knowledge of customer service principles to assist customers with direct requests and inquiries. The representative will handle and resolve complaints, obtain and evaluate all relevant information to handle product and service inquiries, and follow-up on customer interactions. The abilities to communicate and coordinate with internal departments, as well as provide feedback on the efficiency of the customer service process, will be essential skills for this customer service role.
Expectations:
Make frequent phone calls and sit for long periods of time.
Use computer systems, custom software, internet, and email.
Communicate clearly (numeric, written, and oral).
Maintain databases and keep detailed records.
Process orders, forms, applications and requests.
Deliver excellent customer service.
Direct requests and unresolved issues to the designated resource.
Preferred
Qualifications:
High School Diploma, or GED equivalent.
Typing WPM 70.
Bilingual - English and Spanish.
B.A. Business, Communication - or similar field.
Successful candidates will possess these characteristics:
Positive Attitude
Enthusiasm
Adaptability
Detail Oriented
Good Listening
Confidence
Initiative
Stress Tolerance
If these are qualities that you possess, please apply by submitting your resume and a letter explaining your interest and customer service philosophy. Previous customer service experience is great but not required. Sports fans are preferred. If you have the right attitude and initiative, you will be a welcome member to our customer service team.Estimated Salary: $20 to $28 per hour based on qualifications.
The customer service person will be expected to deal directly with customers using a variety of contact methods. This position utilizes knowledge of customer service principles to assist customers with direct requests and inquiries. The representative will handle and resolve complaints, obtain and evaluate all relevant information to handle product and service inquiries, and follow-up on customer interactions. The abilities to communicate and coordinate with internal departments, as well as provide feedback on the efficiency of the customer service process, will be essential skills for this customer service role.
Expectations:
Make frequent phone calls and sit for long periods of time.
Use computer systems, custom software, internet, and email.
Communicate clearly (numeric, written, and oral).
Maintain databases and keep detailed records.
Process orders, forms, applications and requests.
Deliver excellent customer service.
Direct requests and unresolved issues to the designated resource.
Preferred
Qualifications:
High School Diploma, or GED equivalent.
Typing WPM 70.
Bilingual - English and Spanish.
B.A. Business, Communication - or similar field.
Successful candidates will possess these characteristics:
Positive Attitude
Enthusiasm
Adaptability
Detail Oriented
Good Listening
Confidence
Initiative
Stress Tolerance
If these are qualities that you possess, please apply by submitting your resume and a letter explaining your interest and customer service philosophy. Previous customer service experience is great but not required. Sports fans are preferred. If you have the right attitude and initiative, you will be a welcome member to our customer service team.Estimated Salary: $20 to $28 per hour based on qualifications.
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