Operations technician 3

Company Name:
# Job Description
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink Prism(TM) TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P; 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, .
Operations Technician 3
Job Description:
The Operations Technician 3 duties and responsibilities include, but are not limited to:
Installation, configuration, operation and maintenance of IP (data/voice) and telecom communications equipment, including associated DNS/DHCP configuration;
Use of IP and telecom communications testing equipment;
Use of software and hardware tools to identify and diagnose network status and problems;
Conducting complex network monitoring, equipment installation and maintenance activities;
Testing and turn-up of new circuits and/or equipment, including cross-connects and any other wiring;
Troubleshooting and repair of complex IP (data/voice) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods;
Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment
Documentation of all activities per defined procedures
Mentoring/Training/Coaching of less experienced employees
Follow CenturyLink Processes and procedures to support custom configuration windows and network augments of VLANS, Routes, MPLS, and Firewall configurations for the Data Center
Excellent Visio documentation skills
Basic Qualifications:
Associate degree in Engineering, Electronics, Software, or Networks or a related technical or vocational education or equivalent experience. Eight or more years experience in a data network and/or telecom environment.
5+ years experience working on complex assignments in IP communications (data/voice) and telecom equipment installation, operation, and maintenance activities
Hands on experience with the following:
Cisco Unified Communications System configuration and management, including Call Manager, Unity, IPCC, HUCS, Avaya, CER
Cisco Layer 2 & 3 switch and router configuration and management
Layer 2 and Layer 3 VLAN configuration and management
Routing protocols
Isolation of network outage causes and service restorations
2+ years experience in the operation and maintenance of Cisco switches and routers.
Experience with IP/Telecom testing equipment
Excellent customer service skills. This is a front line customer service position responsible for equipment functionality, customer satisfaction and the overall CenturyLink customer experience.
Excellent administrative skills. Position is required to prepare daily documentation as required to status and close install and repair requests
Experience in the use of personal computers, including Microsoft Word, Excel, and Outlook
Maintenance of a valid state operator's license and satisfactory driving record in accordance with applicable laws and CenturyLink Fleet vehicle safety program.
The ability to lift or move up to 50+ pounds
The ability to work off hours, on call and during holidays
Experience mentoring/training/coaching less experienced employees
The ability to understand and communicate using technical concepts, practices and terminology
The ability to self-manage responsibilities in order to achieve daily results
The ability to navigate, understand, and implement actions within CISCO IOS
Preferred Job Qualifications:
Cisco CCNA or CCNP certifications a plus
BICSI certifications a plus
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Experience in a higher education environment
Experience provisioning Cisco Call Manager
Experience managing customer request via email / telephonically while keeping the queue at manageable levels.
Experience with inspectors and leaders of the construction and MACD
Work Environment:
Wear appropriate safety equipment and follow company safety procedures
Work independently and with other team members to complete job assignments and meet deadlines
Perform clean up, work with power, lift boxes and equipment.
Work on ladders/lifts.
Drive and maintain a company vehicle.
Frequent driving/work out of doors in all types of weather.
# Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
# Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Req ID: 14898BR
Business Unit: Business Service Delivery & Operations
Position Classification: Management

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