Home Lending Sales Support Specialist - Medford - (TF17358)

Company Name:
Umpqua Bank
Job Description:
Sets up and processes documents and files for loan package completion to meet lending specifications. Ensures correct combination of documents will be prepared/received for each transaction to secure legal interests of the company. Reviews and monitors loan documents for accuracy, completeness and adherence to approval conditions. Resolves a variety of customer problems/issues regarding bank products and services. Monitors existing loans to ensure complete conformity with terms. Follows up with customer to obtain all necessary information and clarification on financial analysis materials and resources. Advances funds for payment or credit accounts at the request of the borrower or lending officer. Processes a variety of loan payments, fees and/or payoffs. May negotiate loan-signing dates with customers and loan officers. May work with attorneys and other financial or legal resources to obtain the correct, accurate documents to fully protect the financial institution's interests in the credit relationship. Provides customer service, administrative support and inter/intra office communication support for the department. Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act, the Truth in Lending Act (TILA), their implementing regulations (Regulations G and Z), and SAFE Act registration and renewal rules as defined by the bank.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World''s Greatest Bank."
Registered Mortgage Loan Originator (MLO)
This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiates a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or, refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee's assessment of the consumer's financial characteristics to a particular Bank MLO), for compensation or gain. All MLO's will be required to register as a MLO complying with the S.A.F.E. Act requirements.
This position is authorized to act as a Bank Closed-End MLO which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and thus subject to specific Truth-in-Lending Act and Regulation Z Loan Originator requirements.
Home Lending Sales Support Specialist - Works on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Normally receives no instruction on routine work, general instructions on new assignments.
2-3 years previous Home Lending loan assistant/sales support and/or administrative/clerical experience or Home Lending banking experience.
Ability to read and write, with basic arithmetic skills
Basic analytical and problem solving skills.
Prior knowledge or experience with Home Lending loan documentation.
Strong written and verbal communication skills.
Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
Proficiency with personal computers and related software packages such as Word and Excel, and other business machines.
Requires a high school diploma or equivalent.
If required to act as a MLO in this position, must be registered as a MLO as per the S.A.F.E. Act requirements.
Work involves sitting, occasional walking, and lifting up to 10 pounds.
Requires close visual acuity.
Normal office environment.
Occasional travel.
No relocation offered.
Umpqua Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, age. We maintain a drug-free workplace and may perform pre-employment substance abuse testing..
Job Requisition ID: TF17358
Job Title: Home Lending Sales Support Specialist - Medford
Job Type: Full-Time
Location: Medford, OR

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