Energy Intake Specialist II, Bilingual
5.
0 Medford, OR Medford, OR Full-time Full-time $17.
75 - $21.
00 an hour $17.
75 - $21.
00 an hour 4 days ago 4 days ago 4 days ago ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day.
If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you! Position Summary The purpose of this position is to assist households contacting ACCESS for Energy or Utility Assistance and to provide information and referrals for any other needs identified.
This position is responsible for scheduling and completing Energy Assistance intake appointments.
Position Duties & Responsibilities Interview, screen, and determine client eligibility for Federal and State Assistance programs including but not limited to energy assistance, and emergency assistance using predetermined criteria.
Work with the Program Lead to determine the appropriate funding source for assistance.
Complete application with attention to detail and return to the Program Supervisor or Program Lead in a timely manner.
Answer phones and schedule appointments in a timely manner, leaving room for walk-ins to assist the clients in emergency situations.
Ensure that client files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases, and filing systems.
Accurately track and report client information and funding expenditures as requested to the Program Supervisor.
Coordinate with other resources to provide both internal and external referrals for programs/services to ensure the optimum level of service to clients.
Position Requirements Belief in ACCESS' mission to provide food, warmth, and shelter.
Minimum of 1-year direct client contact and/or customer service experience.
Bilingual in English and Spanish.
Demonstrated organizational skills and attention to detail.
Demonstrated ability to work effectively with customers and co-workers, sustain client and intradepartmental confidentiality.
Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
Excellent oral and written communication skills.
Must be able to multitask in a variety of areas.
A valid Oregon Driver's license with a record that is acceptable under ACCESS' insurance policies.
ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Job Type:
Full-time Pay:
$17.
75 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to Relocate:
Medford, OR:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Medford, OR Medford, OR Full-time Full-time $17.
75 - $21.
00 an hour $17.
75 - $21.
00 an hour 4 days ago 4 days ago 4 days ago ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day.
If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you! Position Summary The purpose of this position is to assist households contacting ACCESS for Energy or Utility Assistance and to provide information and referrals for any other needs identified.
This position is responsible for scheduling and completing Energy Assistance intake appointments.
Position Duties & Responsibilities Interview, screen, and determine client eligibility for Federal and State Assistance programs including but not limited to energy assistance, and emergency assistance using predetermined criteria.
Work with the Program Lead to determine the appropriate funding source for assistance.
Complete application with attention to detail and return to the Program Supervisor or Program Lead in a timely manner.
Answer phones and schedule appointments in a timely manner, leaving room for walk-ins to assist the clients in emergency situations.
Ensure that client files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases, and filing systems.
Accurately track and report client information and funding expenditures as requested to the Program Supervisor.
Coordinate with other resources to provide both internal and external referrals for programs/services to ensure the optimum level of service to clients.
Position Requirements Belief in ACCESS' mission to provide food, warmth, and shelter.
Minimum of 1-year direct client contact and/or customer service experience.
Bilingual in English and Spanish.
Demonstrated organizational skills and attention to detail.
Demonstrated ability to work effectively with customers and co-workers, sustain client and intradepartmental confidentiality.
Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
Excellent oral and written communication skills.
Must be able to multitask in a variety of areas.
A valid Oregon Driver's license with a record that is acceptable under ACCESS' insurance policies.
ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Job Type:
Full-time Pay:
$17.
75 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to Relocate:
Medford, OR:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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